FAQ

How can I pay for my order?

We offer three highly secure payment methods:

  1. Secure Credit or Debit Card Payment via Stripe. Stripe is an industry leading card processing authority that exceeds the most stringent security standards. For more information on Stripe, please visit the Stripe website.
  2. Secure Payment via PayPal. Through this service your payment details are never exposed to us and are securely encrypted on PayPal’s own servers. For more information on PayPal, please visit the PayPal website.
  3. Secure Payment via Afterpay. Afterpay is a lay-by style payment system. (Australian Customers Only) For more information on Afterpay please visit the Afterpay website

Can I change my order?

We work hard to get your order in the post as soon as possible which means that we often cannot make any amendments once your order has been processed. This includes shipping address, cart changes or combining or cancelling orders. For information on our returns policy please see our Shipping & Returns page.

What does shipping cost?

For complete shipping information check out our Shipping page. 

My T-Shirt/Tote Bag did not arrive with the rest of my order.

Our T-Shirts and Tote Bags are printed to order and ship separately. Please allow a few extra days for these items to arrive.

What materials are used in your jewellery?

We use only the highest quality hypo-allergenic stainless steel in our jewellery.

Are all your items Vegan?

Yes, all the items that we make and sell are vegan and animal friendly. We pride ourselves on running a vegan business and also supporting numerous animal charities.

Can you repair damaged pieces?

For general returns information, please visit our Shipping & Returns page. In some cases it is possible for us to repair certain jewellery pieces, but if your damaged piece is a limited edition or it is too badly damaged a repair may not be possible. Contact us at hello@jubly-umph.com preferably with photos of the damage and we can let you know what we can do to help.    

Where are you based?

We are based just outside Melbourne, Victoria in a beautiful town called Daylesford.

How do I become an Affiliate?

We have a great affiliate program going right now for great bloggers and instagrammers. If you would like to get involved, contact us at hello@jubly-umph.com 

Does Madam Jubly do custom, one-off designs?

Currently she is far too busy producing amazing designs for Jubly-Umph, and Is unable to devote any time to custom requests.

I’d like to submit some feedback.

We love to know what you think, so please contact us immediately with any feedback you have through our contact page.