FAQ

 

 

How can I pay for my order?

We offer two alternative and highly secure payment methods:

  1. Secure or Debit Card Payment via Credit via Stripe, an industry leading card processing authority that exceeds the most stringent security standards. For more information on Stripe, please visit the Stripe website.
  2. Secure Payment via PayPal. Through this service your payment details are never exposed to us and are securely encrypted on PayPal’s own servers. For more information on PayPal, please visit the PayPal website.

Can I change my order?

We work hard to get your order in the post as soon as possible which means that we often cannot make any amendments once your order has been processed. This includes shipping address, cart changes or combining or cancelling orders. For information on our returns policy please see our Shipping & Returns page.

What does shipping cost?

For complete shipping information check out our Shipping & Returns page for all the info you’re after.

What materials are used in your jewellery?

We use only the highest quality hypo-allergenic stainless steel in our jewellery.

Can you repair damaged pieces?

For general returns information, please visit our Shipping & Returns page. In some cases it is possible for us to repair certain jewellery pieces, but if your damaged piece is a limited edition or it is too badly damaged a repair or replacement may not be possible. Contact us at hello@jubly-umph.com preferably with photos of the damage and we can let you know what we can do to help.    

Where are you based?

In Melbourne, Victoria.

How do I become an Affiliate?

We have a great affiliate program going right now for great bloggers and instagrammers. If you would like to get involved, contact us at hello@jubly-umph.com .

Does Madam Jubly do custom, one-off designs?

Currently she is far too busy producing amazing designs for Jubly-Umph, and Is unable to devote any more time to custom requests.

I’d like to submit some feedback.

We love to know what you think, so please contact us immediately with any feedback you have through our contact page.