A big hello from us all here at Jubly-Umph.
We're hope you're doing OK. We're hanging in there alright, and hope you are too.
We just wanted to post a few quick notes to let you know how things are going at Jubly HQ at the moment. We're still working and posting (mostly from home) however there are some delays at the moment with packing and shipping.
We are posting orders 3 days a week but for everyone's safety we've greatly reduced the staff in the office. Packages are still leaving Jubly-Umph HQ pretty quickly usually within 48 hours of ordering. However, we have been experiencing delays with Australia Post and also with most of the International mail services.
Currently, the delivery windows for packages are:
All orders over $65 get FREE Express post
Express delivery: 2-10 Business Days,
Regular tracked delivery: 5-14 days.
All orders over $95 get FREE DHL Express post (approx 5-10 business days)
Tracked airmail delivery times:
New Zealand: 3-6 Weeks
United States: 6-10 Weeks
Canada: 6-10 weeks
United Kingdom: 4-8 Weeks
Rest Of Europe: 6-10 Weeks
DHL Express Delivery Times: Approx 5-10 business days.
For updated information on your particular country, please visit the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#prohibitionsor to your local post provider's website.
For any customer service enquiries we are still available at firstname.lastname@example.org. Our working hours are a little chaotic at the moment, but we will get to your query as quickly and efficiently as we can and are still answering most emails within 24 hours.
Don't hesitate to contact with any queries or questions you may have.
In the meantime, stay safe and well.
Lots of love,
Tash and the Jubly crew. XX